Healthcare has always had a significant role in my life. I had the honor of watching my father, an oncologist, care for people of all ages and saw firsthand what a difference he made in addressing his patients’ concerns or partnering with them to manage their health. When I began my career, I knew I wanted to be a part of caring for my community, too. As an EMS provider, I saw people at the most critical moments of their life—often when they or a loved one was hurt, worried or sick. And now, as a member of the Main Line Health team, I carry these experiences with me to remember the importance of what we do every day.At Main Line Health, we are charged with a great responsibility: to provide a superior patient experience for you—our patients, neighbors, friends and communities. An important part of providing safe and superior care for our patients is understanding their needs and developing programs and initiatives that deliver care in an environment and way that meet these needs. Over the past several years, as part of our Diversity, Respect & Inclusion initiative, we’ve instituted a number of different programs that meet the diverse needs of our patients, including:
- Joining the Pursuing Equity Initiative, a two-year initiative of the Institute for Healthcare Improvement developed to reduce inequities and outline a blueprint for how health care can advance equity. Main Line Health is one of only nine health care organizations across the country and the only health system in Pennsylvania to participate in this program.
- Mandatory Diversity, Respect & Inclusion training for all employees. In 2014, Main Line Health introduced a Cultural Competency course as part of its mandatory annual computer-based training and is in the process of training 11,000 employees in a full-day Cultural Competency experience. The goal of these Diversity, Respect & Inclusion workshops is to create awareness of unconscious bias and both the benefits and complexity that all types of diversity brings to the workplace.
- Our providers understand the communities we serve. In fact, many of them grew up here! Our employees make a point of participating in community events and taking care outside the hospital walls to the people who need it most. For example, our diabetes educators host regular classes and events throughout the Philadelphia area to help people learn more about the condition and steps they can take to manage or prevent it.
- LGBTQ Inclusive Care: A program that trains our providers to understand the unique needs of LGBTQ patients, families and visitors and care for them in a welcoming, respectful and compassionate environment.
- Senior Care Navigation Line: A resource for seniors and their caregivers who are looking for help with transportation, in-home care, senior day programs, healthcare appointments, referrals and more.
- Women’s Heart Initiative: A program of the Lankenau Heart Institute, Women’s Heart Initiative is a comprehensive healthcare program specifically dedicated to educating women in the community about their unique risks for heart disease and the importance of understanding and managing these risks.